Terms of Service
These Terms of Service ("Terms") form a legally binding agreement between Your Evenings Ltd ("YourEvenings", "we", "us") and the business or individual using our AI receptionist service ("you", "Customer"). By signing up, paying, or using Polly, you agree to these Terms.
1. About us
YourEvenings is operated by Your Evenings Ltd, a private limited company registered in England and Wales under company number 17185055, with registered office at 66 Paul Street, London, England, EC2A 4NA. You can reach us at [email protected].
2. The Service
The Service ("Polly") is an AI-powered telephone receptionist designed for UK tradespeople and similar small businesses. When you forward unanswered calls to your dedicated YourEvenings number, Polly:
- Answers calls in your business name using a natural voice;
- Captures the caller's name, address/postcode, the nature of the job, urgency, and a callback number;
- Records the call and produces an automated transcript;
- Sends the job details to you by SMS within seconds of the call ending.
The Service is provided as a "best efforts" automated tool. It is not a guarantee that every call will result in a successfully captured job, and it is not a substitute for emergency services. If a caller has a genuine emergency, they should call 999 or the appropriate emergency line.
3. Your account
To use the Service you must:
- Be at least 18 years old;
- Provide accurate, current, complete information (business name, mobile number, email, etc.);
- Keep your contact details up to date;
- Be legally entitled to receive calls on the mobile number you direct to Polly;
- Be either an individual sole trader, or a duly authorised representative of the legal entity using the Service.
You are responsible for safeguarding the dedicated number, MMI forwarding codes, and any other credentials we provide. Tell us immediately if you suspect any unauthorised use.
4. Free trial and subscriptions
We offer a 7-day free trial of the Service. No payment card is required to start the trial. At any point during or after the trial you may continue with a paid subscription at £99 (incl. VAT where applicable) per calendar month. Unless you start a paid subscription, the Service ends automatically at the end of the trial period and you will not be charged.
Paid subscriptions renew monthly and continue until you cancel. There is no minimum term and no cancellation fee.
5. Payment and refunds
- Subscriptions are billed in advance, monthly, by Stripe.
- Prices are in pounds sterling (GBP) and include UK VAT where applicable.
- If your payment fails, we will retry and notify you. After 7 days of unsuccessful retries we may suspend the Service until payment is resolved.
- Refunds: we do not normally offer refunds for partial months, but we will consider reasonable requests on a case-by-case basis (e.g. clear service outage attributable to us).
- Consumer right to cancel: if you are an individual entering this agreement as a consumer (not as a sole trader for business purposes), you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. By using the Service during this period you agree we may begin performing the service immediately and that you waive the right to a refund for the proportion of the service used before cancellation. The free trial gives effect to this in practice — no consumer is ever charged before the 14-day cancellation period has fully elapsed.
6. Customer data and call recording
The captured job details, call recordings, and transcripts generated by Polly on your dedicated number ("Customer Data") belong to you. We act as a "data processor" for Customer Data — see our Privacy Policy for full detail on roles, retention, and rights.
We may use Customer Data in aggregated, anonymised form to monitor and improve the Service (for example, to identify common failure patterns and refine Polly's prompts), but we will not share identifiable Customer Data with any third party other than the sub-processors listed in our Privacy Policy.
7. Your obligations to your own callers
Because Polly records and processes the calls of your own customers, you have legal obligations to those callers under UK GDPR and ePrivacy regulations. By using the Service you confirm and warrant that you will:
- Inform callers, where required, that their call may be answered by an AI receptionist and may be recorded;
- Provide your own privacy notice to your callers if and as required by law;
- Respond promptly to any data subject rights requests from your callers;
- Not use the Service in connection with marketing calls, regulated financial services, or any other activity for which an AI receptionist is unsuitable or unlawful;
- Not deceive your callers as to the human or AI nature of the receptionist if directly and sincerely asked.
You indemnify YourEvenings against any third-party claims arising from your failure to meet these obligations.
8. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose, including fraud, harassment, or impersonating another business;
- Attempt to reverse-engineer, scrape, or interfere with Polly's underlying systems;
- Use the Service to handle calls for any business other than the one you registered;
- Resell or sublicense the Service without our prior written consent;
- Use the Service in any way that puts disproportionate load on our infrastructure, including auto-dialler test traffic at volume.
We may suspend or terminate accounts that breach this section, with or without notice depending on the severity.
9. Service availability
We aim for 99% monthly uptime but make no formal SLA guarantee on the trial or standard subscription. The Service depends on third-party providers (Vapi, Twilio, Cloudflare, Stripe) whose own availability is outside our direct control. In the event of a major outage we will keep customers informed via email.
10. Intellectual property
All intellectual property in the Service — including the Polly AI configuration, system prompts, branding, and software — belongs to YourEvenings or its licensors. We grant you a non-exclusive, non-transferable licence to use the Service for the duration of your subscription. Nothing in these Terms transfers ownership of any of our IP to you.
Customer Data remains yours, as set out in Section 6.
11. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Polly is an automated AI system. We do not warrant that every call will be answered, every job correctly captured, or every SMS delivered. You should review the captured details and consider Polly a useful safety net, not a replacement for your human judgement.
12. Limitation of liability
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Subject to the paragraph above, our total aggregate liability to you arising out of or in connection with the Service in any twelve-month period is limited to the greater of:
- (a) the total amount you have paid us in the twelve months preceding the event giving rise to the claim; and
- (b) £100.
We are not liable to you for any indirect, consequential, or special losses, including loss of profits, loss of business, loss of goodwill, or loss of anticipated savings.
13. Termination
You may cancel your subscription at any time, with no minimum term and no cancellation fee, by emailing [email protected] or using your account's cancel option. Cancellation takes effect at the end of the current billing month; you will not be charged again.
We may terminate or suspend your account immediately on notice if you breach these Terms, fail to pay, or use the Service in a way that risks our infrastructure or reputation. We may also terminate on 30 days' notice for any other reason.
On termination, we will stop forwarding new calls within a reasonable time. Customer Data is retained or deleted as set out in our Privacy Policy.
14. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top reflects the current version. For material changes that affect existing customers, we will email you at least 14 days in advance. Continued use of the Service after a change takes effect constitutes acceptance.
15. Governing law and disputes
These Terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for any dispute arising out of or in connection with these Terms or the Service.
Before escalating any dispute to court, we ask that you contact us at [email protected] in good faith — most issues we can resolve quickly.
16. Contact
Your Evenings Ltd
66 Paul Street, London, England, EC2A 4NA
Company No. 17185055
[email protected]